Clients With Complex Needs

Some of the areas we cover within this workshop are:

• Understanding challenging behaviour
• Physiological and Pharmacological reasons for challenging behaviour
• Assessing, monitoring and managing challenging behaviour
• Managing conflict- Communication and negotiation strategies
• Increased confidence in managing challenging behaviours.
• An understanding of how one’s own behaviour can affect others.
• Gained skills to defuse challenging situations with the aim of negating the need for physical interventions
• Developed an awareness of the importance to work within the law and to follow organisational policies and procedures.
• An understanding of the importance of debriefing and self-care following incidents involving challenging behaviour.