Clients with Complex Needs

Some of the areas we cover within this workshop are:

  • Understanding challenging behaviour
  • Physiological and Pharmacological reasons for challenging behaviour
  • Assessing, monitoring and managing challenging behaviour
  • Managing conflict- Communication and negotiation strategies
  • Increased confidence in managing challenging behaviours.
  • An understanding of how one’s own behaviour can affect others.
  • Gained skills to defuse challenging situations with the aim of negating the need for physical interventions
  • Developed an awareness of the importance to work within the law and to follow organisational policies and procedures.
  • An understanding of the importance of debriefing and self-care following incidents involving challenging behaviour.